October 26, 2021 at 11:00 p.m.
The following issue is currently occurring in the game.
When multiple effects that lower stats are triggered at the same time through things such as Passive Skills, the effect of Downside Up may only trigger properly for one of those effects. This issue occurs when the stat lowering effects are activated only on the Sync Pairs that have the Downside Up Passive Skill.
Since August 31, 2021 at 11:00 p.m.
We are currently investigating the cause of this issue.
We are currently considering addressing and providing compensation for this issue.
An additional announcement regarding the resolution will be made after the updated version with the fix is released.
Updated: October 26, 2021 at 11:00 p.m.
Note: This issue was fixed with the update to Ver. 2.14.0.
Note: The exact time the update becomes available may differ for each player.
Note: Please try again later if the update is not available.
All players will receive the following as compensation:
- Non-paid Gems ×300
Compensation Collection Period
October 26, 2021 at 11:00 p.m. – November 26, 2021 at 10:59 p.m.
We sincerely regret any inconvenience caused.
We hope you continue to enjoy Pokémon Masters EX.
Source: Official Pokémon Masters EX site