Nintendo repair service centers shut down “until further notice” due to COVID-19

Nintendo has shut down its repair service centers for the time being due to concerns surrounding COVID-19. Read on below to learn more:

Important Information About Repair Service Center Closures

Applies to:  Nintendo DS Lite, Nintendo DS, Nintendo DSi XL, Nintendo DSi, Wii mini, Wii, Wii U Basic, Wii U Deluxe, Super NES Classic Edition, NES Classic Edition, Classic Edition Series, Nintendo 2DS, Nintendo 3DS XL, Nintendo 3DS, New Nintendo 2DS XL, New Nintendo 3DS XL, New Nintendo 3DS, Nintendo Switch Lite, Nintendo Switch, Nintendo Switch Family


Due to preventive measures put in place for COVID-19, and in accordance with federal and local guidelines, our repair centers are closed until further notice. We apologize for the inconvenience and appreciate your understanding. Once repair services resume, we will work as quickly as possible to get you playing again.

Please note that, during this closure, products sent in for repair may be returned to you as undeliverable or may be forwarded to one of our warehouses for temporary storage until repair services resume.

If our repair center has already received your product, it will remain there until repair services resume.

FAQ

When do you expect to be able to resume repair service?

Our repair centers will remain closed until further notice in accordance with federal and local guidelines in place due to COVID-19.

This page will be updated when repair service resumes.

What if I already sent in my existing repair order?

If your repair order is currently in transit to us, it is possible that it will be returned to you as undeliverable or may be forwarded to one of our warehouses for temporary storage until repair services resume.

If the repair center was able to receive the repair order, it will remain there until repair services resume.

If I have an existing repair order that has not been sent, can I still ship it?

No. If you send in your product for repair at this time, it may be returned to you as undeliverable or may be forwarded to one of our warehouses for temporary storage until repair services resume.

Once repair service resumes, can I still use my existing repair order?

Your repair order will remain on our systems for 180 days. Once repair service resumes, you can still use the same repair order within that time.

What if my product’s warranty expires while repair centers are closed? Will I still be able to set up a repair?

If the warranty for a product expires during the closure period, we will honor the warranty for the amount of time our repair centers are closed.

Source: Official Nintendo support page

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