DeNA confirms issue with the auto-incubate feature of the Eggcelerator Pass in Pokémon Masters EX

Pokémon Masters EX, the Pokémon strategy and battling title for mobile platforms, is available now on the App Store (iOS) and Google Play (Android). As part of its ongoing efforts to continue supporting the game, developer DeNA is continuing to host various events and release new features on a regular basis. Read on below to learn more:

Current Issue

Updated:
September 7, 2020 at 11:00 p.m.

Current Issue

The following issue is currently occurring in the game.

Issue Details

When using the auto-incubate feature of the Eggcelerator Pass, if an Egg is always kept in the limited-time incubator, which is only usable during an event, the limited-time incubator can continue to be used even after the event has ended.

Occurrence Period

Since July 28, 2020 at 11:00 p.m.

Resolution

We are currently investigating the cause of this issue.

As a temporary resolution, we have made it so that all players can use the limited-time incubator even outside of the event period.

Future Plans

This issue will be fixed in a future version update.

When this issue is fixed, the limited-time incubator will return to only being usable during certain periods.

This issue is now fixed.

Please note that the limited-time incubator, which is currently available for use, will no longer be useable outside of certain periods as of September 16, 2020 at 10:59 p.m. We appreciate your understanding.

Updated: September 7, 2020 at 11:00 p.m.

We sincerely apologize for any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.

Source: Official Pokémon Masters EX site

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