DeNA issues statement regarding cheating in Pokémon Masters EX, confirms that offending accounts may be terminated

Pokémon Masters EX, the Pokémon strategy and battling title for mobile platforms, is available now on the App Store (iOS) and Google Play (Android). As part of its ongoing efforts to continue supporting the game, developer DeNA is continuing to host various events and release new features on a regular basis. Read on below to learn more:

Regarding Cheating

To all Trainers,

In Pokémon Masters EX, in order to provide a safe and secure playing experience for everyone, the End User License Agreement (EULA) prohibits the submission of inappropriate content, as well as the use of automated means while using our services.

Our Response to Accounts Where Cheating is Detected

Including but not limited to the submission of inappropriate content and the use of automated means while using our services, when an account has engaged in an act we deem to be inappropriate (cheating), usage restrictions may be placed on the offending account, or access to our services may be terminated without notice in accordance with the EULA.

We appreciate your understanding.


  • Please note that we are unable to provide detailed replies to inquiries regarding usage restrictions or account terminations.
  • We also are unable to provide replies about individual cases if you contact us about cheating done by a third party.

We will continue to work hard to provide a safe and secure experience for all Trainers in Pokémon Masters EX.

We hope you continue to enjoy Pokémon Masters EX.

The Pokémon Masters EX Team

Source: Official Pokémon Masters EX site

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