DeNA fixes issue when a Sandstorm is caused by Emmet & Archeops’s Sand Sync Grid Skill in Pokémon Masters EX, 300 free Gems available now to all players as compensation

Pokémon Masters EX, the strategy and battling Pokémon game for mobile platforms, is now available for download on the App Store (iOS) and Google Play (Android). In celebration of the game’s popularity, special in-game events and rewards are being offered for all players to take part in on a regular basis. Read on below to learn more:

Current Issue

Updated:
July 27, 2021 at 11:00 p.m.

Current Issue

The following issue is currently occurring in the game.

Issue Details

In the following situation for Emmet & Archeops, an effect of their Sand Superiority three Passive Skill will be ignored, and they will take damage from a Sandstorm.

  • When a Sandstorm is caused by Emmet & Archeops’s Sand Sync Grid Skill.

Occurrence Period

Since June 29, 2021 at 11:00 p.m.

Resolution

We are currently investigating the cause of this issue.

We are currently considering addressing and providing compensation for this issue.

An additional announcement regarding the resolution will be made after the updated version with the fix is released.

Updated: July 27, 2021 at 11:00 p.m.

This issue is now fixed.

Note: This issue was fixed with the update to Ver. 2.11.0.

Note: The exact time the update becomes available may differ for each player.

Note: Please try again later if the update is not available.

All players will receive the following as compensation:


  • Non-paid Gems ×300

Compensation Collection Period

July 27, 2021 at 11:00 p.m. – August 27, 2021 at 10:59 p.m.

We sincerely regret any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.

Source: Official Pokémon Masters EX website

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