DeNA apologizes for Sync Pair Scout Issue and Compensation Plan in Pokémon Masters

Pokémon Masters, the new strategy and battling game for mobile platforms, is now available for download on the App Store (iOS) and Google Play (Android). In celebration of the game’s release, special in-game events and rewards are offered for a limited time.

Sync Pair Scout Issue and Compensation Plan

Earlier, there was an issue which unintentionally caused the sync pair Elesa & Zebstrika to become available in the game through sync pair scouting, which has since been resolved.

We apologize for any inconvenience this issue may have caused to players looking forward to obtaining this sync pair and those affected by the emergency maintenance. More details about the issue and how impacted players will be compensated are listed below.

Issue Details

  • Certain sync pairs that were not planned to be available unintentionally became obtainable through sync pair scouts.
  • Sync pairs that were not planned to be available were not listed on the Offering Rate screen.

Affected Sync Pairs and Sync Pair Scouts

    • Featured Type Scout

Elesa & Zebstrika

    • Hilda Spotlight Scout

Elesa & Zebstrika

    • 5★-Guaranteed Launch Celebration Scout

Blue & Pidgeot
Lyra & Chikorita
Hilbert & Oshawott
Hilda & Tepig
Elesa & Zebstrika

Time Affected

10/15/2019 at 9:48 p.m. – 10/16/2019 at 4:00 a.m.
*We have confirmed that this issue has been resolved.

Cause of the Issue

  • When server data was updated at 10/15/2019 at 9:48 p.m. sync pairs listed above were mistakenly included in the available pool of sync pairs.
  • The Offering Rate menu is updated based on live server data, but this only refreshes when sync pair scout events update. Since there was no planned adjustment to sync pair scout event data, the Offering Rate menu did not refresh to display the correct rates, but instead showed the rates prior to 10/15/2019 at 9:48 p.m..
  • This system was based on the assumption that live sync pair data wasn’t going to be updated, so rates wouldn’t need to change. As a result, there was a period of time when inaccurate rates were displayed.

Compensation Plan

We will return all paid and non-paid Gems used in the affected sync pair scouts during the affected time period.
Players will be allowed to keep sync pairs obtained in the affected sync pair scout.
Players should allow up to one week to receive Gem returns.

As additional compensation, all players have been sent 3,000 non-paid Gems. This compensation will be available to redeem in-game from now until 11/16/2019 at 3:30 a.m..

Thank you for playing Pokémon Masters.

Source: Official Pokémon Masters site

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