DeNA fixes issue with grid skills from the sync grid in Pokémon Masters

Pokémon Masters, the latest Pokémon strategy and battling game for mobile platforms, is now available for download on the App Store (iOS) and Google Play (Android). In celebration of the game’s release, special in-game events and rewards are offered for a limited time.

Current Issue

Updated: 2/9/2020 at 10:00 p.m.

We have addressed the following issue.
Note: Changes will be reflected after updating the app to version 1.6.5 or higher.
The exact time the update becomes available may differ for each player.
If changes are not reflected, please wait a while before checking again.

Compensation

All players have received the following compensation:

  • Non-paid Gems x100

Compensation Collection Period

Until 3/10/2020 at 6:59 a.m.
Updated: 2/9/2020 at 10:00 p.m.

Issue Details

On rare occasions, grid skills from the sync grid may prevent co-op battles from proceeding properly.

Note: This issue does not occur in single-player battles.

Time Affected

Since 1/14/2020 at 10:00 p.m.

We are currently investigating the cause of this issue, and expect to have it resolved in a future version update.

An additional announcement regarding the resolution will be made after the updated version with the fix is released.

If you are unable to proceed in a battle, please re-start the app and end the battle.

We are currently planning compensation for the inconvenience caused.

More details will be announced once this issue is resolved.

We thank you for your patience in this issue and hope you continue to enjoy Pokémon Masters.

Source: Official Pokémon Masters site

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