Niantic has updated the official Known Issues support page for Pokémon GO. Read on below to learn more:
Known Issues
Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. Please note that this is not a comprehensive list of all issues we are aware of or working to fix. You can find the list of known issues related to GO Battle League here.
To report a bug that isn’t listed here, or get one on one support, please submit a ticket in-app under the Settings menu, or see our article on how to best contact us for different issues.
Last updated: March 12, 2021
In-app news displays the incorrect text.
Issue description: The news within the app is not displaying correctly for Trainers.
Issue status: Resolved
Exchange for Candy XL is blocked if trainers have the exact number of Candy XL.
Issue description: Trainers are unable to complete Candy XL exchanges when they have the exact number of Candy to convert to Candy XL.
Issue status: Resolved in 0.203.0
Issue description: The news within the app is not displaying correctly for Trainers.
Issue status: Resolved
Exchange for Candy XL is blocked if trainers have the exact number of Candy XL.
Issue description: Trainers are unable to complete Candy XL exchanges when they have the exact number of Candy to convert to Candy XL.
Issue status: Resolved in 0.203.0
Field Research Task incorrectly stated as “Win a GO Battle League match” in order to complete the task, but it is only required that you complete a match
Issue description: For this specific task, trainers only need to complete a match to complete this task. Losing or winning the match does not affect completion of this task.
Issue status: Resolved
Trainers didn’t receive weekly walking reward eggs in bonus egg slots for the week of February 22nd
Issue description: For the week of February 22nd, trainers did not receive Eggs as a part of the Adventure Sync weekly rewards if they only had Egg space available in Bonus Storage.
Issue status: Resolved
Legendary raid battle’s bonus XP was incorrect on February 28th
Issue description: The bonus XP obtained from Raid battles featuring Legendary Pokemon on Sunday February 28th was incorrect.
Issue status: Resolved
Maps may load incorrectly such as Pokèstops, Gyms, and Pokèmon not appearing outside of the immediate vicinity of player location (0.201 version only)
Issue description: When trainers open the app, Pokèstops, Gyms, and Pokèmon will load close by to the player. As trainers walk through the map it may take up to one minute to load. If trainers background the app while in motion, this bug may reset and take another minute to resolve. This bug is only affecting trainers who update to version 0.201 of the app.
Issue status: Resolved in update currently rolling out (0.201.1)
Trainers are asked to use in-person Raid Pass instead of Remote Raid Pass when invited to a raid
Issue description: Occasionally, trainers are asked to use free daily Raid Pass or Premium Battle Pass instead of Remote Raid Pass when invited to a raid. They then are unable to participate in the raid with the error message “Walk closer to interact with this Gym.”
Issue status: Resolved in update currently rolling out (0.201.1)
“Giftable” search term returns incorrect results
Issue description: The “giftable” search term in the Friends List shows Friends who do not currently have a Gift from you, instead of Friends you can currently send a Gift to.
Issue status: Resolved
Issue description: The “giftable” search term in the Friends List shows Friends who do not currently have a Gift from you, instead of Friends you can currently send a Gift to.
Issue status: Resolved
The Picnicker Medal is not updating correctly
Issue description: The count of the Picnicker Medal is not updating correctly, and sometimes updates after a long delay.
Issue status: Resolved
After being traded, tags applied by a Pokémon’s previous Trainer cannot be removed
Issue description: After a Pokémon with tags is traded, the tags cannot be removed by the Pokémon’s new Trainer and trying to do so may result in freezing the app.
Issue status: Resolved
Visual bug: Obtained Candy XL sometimes does not show on UI after transferring several Pokémon at once
Issue description: Candy XL obtained when transferring several different types of Pokémon at once does not consistently show on the left-hand side of the UI. This is a visual bug, and Candy XL is still correctly applied to the Trainer’s account.
Issue status: Resolved
Mega Energy claimed through research rewards are not displayed properly (visual bug)
Issue description: When collecting Mega Energy as a reward from a research task, the Mega Energy does not appear visually as a collected reward. This is a visual bug, and the Mega Energy is added correctly to the Trainer’s account and displayed correctly when viewing Pokémon of the corresponding evolution line.
Issue status: Investigating
Issue description: When collecting Mega Energy as a reward from a research task, the Mega Energy does not appear visually as a collected reward. This is a visual bug, and the Mega Energy is added correctly to the Trainer’s account and displayed correctly when viewing Pokémon of the corresponding evolution line.
Issue status: Investigating
Source: Official Pokémon GO support page