Niantic updates list of Pokémon GO known issues currently being investigated by its engineering team as of October 22

Niantic has updated the official Known Issues support page for Pokémon GO. Read on below to learn more:

Known Issues

Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. Please note that this is not a comprehensive list of all issues we are aware of or working to fix. You can find the list of known issues related to GO Battle League here.

To report a bug that isn’t listed here, or get one on one support, please submit a ticket in-app under the Settings menu, or see our article on how to best contact us for different issues.

Last updated: October 22, 2020

Adventure Sync is not working for some Trainers with devices on Android 9 and below

Issue description: Adventure Sync is not accruing any distance for some Trainers with devices on Android 9 and below.

Issue status: Resolved in an upcoming update

Note: if you are on Android 10 and having trouble with Adventure Sync, please ensure in your device settings that 1) location data is accessible by Pokémon GO and toggled to “Allow all the time” and 2) physical activity permission is also set to “Allow.”

Snapshot related tasks do not register on Android 11 devices
Issue description: Snapshot related tasks are not registering as completed after snapshots are taken on Android 11 devices. Some effects include that affection hearts aren’t earned after taking a snapshot of a Buddy Pokémon, and tasks requiring snapshots of Pokémon cannot be completed.
Issue status: Fix in development

Account linking option is missing from Settings Menu
Issue description: Trainers are unable to link new login methods or unlink existing login methods through the Settings menu.
Workaround: Tap on the Niantic logo on the top right corner of your Trainer profile, then tap the settings icon on the top right. From this page you will be able to link and unlink your login methods.
Issue status: Resolved in an upcoming update

Invited friends are removed from the raid if all Pokémon in their battle party faint

Issue description: Invited friends are removed from the raid if all Pokémon in their battle party faint and the raid timer has expired at the gym.

Issue status: Resolved in an upcoming update

Trainers are able to hold more than four Field Research tasks at once

Issue description: Between normal Field Research and Bonus Field Research, Trainers are able to hold more than the maximum number of four Field Research tasks at once.

Issue status: Resolved

Mega Evolution CP boost is calculated incorrectly for some Pokémon

Issue description: The Mega Evolution CP boost is not calculated correctly if the Pokémon was powered up prior to the Mega Evolution.

Issue status: Resolved

Mega Raids do not count towards the “Win a level 3 or higher raid” research task

Issue description: Mega Raids do not count towards the “Win a level 3 or higher raid” research task. Level 3 and 5 Raids do count toward the task.

Issue status: Investigating

Mega Energy claimed through research rewards are not displayed properly (visual bug)
Issue description: When collecting Mega Energy as a reward from a research task, the Mega Energy does not appear visually as a collected reward. This is a visual bug, and the Mega Energy is added correctly to the Trainer’s account and displayed correctly when viewing Pokémon of the corresponding evolution line.
Issue status: Investigating

Sorting Gifts by the gift icon is broken for some Trainers

Issue description: Sorting Gifts by the gift icon on the Friend List is not working as intended.

Issue status: This is an expected side effect of preparation we’re doing for future improvements to sending Gifts. This should be largely resolved for most players now, but we expect this to be resolved for everyone once activation of these improvements is complete.

Raid Battle does not progress to rewards screen after defeating Raid Boss

Issue description: After defeating a Raid Boss, the app does not consistently progress to show the rewards earned for the Raid Battle and instead stalls on the Raid Battle screen with the timer still ticking down.

Workaround: If the Raid Battle is still active at the Gym, you’ll be able to access the Raid Pokémon encounter by tapping on the Gym or the Raid Invitation again.

Issue status: One root cause has been identified and fixed. We will continue to investigate this issue to find out if there are other causes.

Visual bug: Invited friends who rejoin a Raid Battle are requested to use another Raid Pass

Issue description: If you join a Raid Battle remotely through a friend’s invite and are removed to the Map View (e.g., after an app crash) after the Raid Battle begins, you must have another Remote Raid Pass in your Item Bag before you are able to rejoin the battle. This is a visual bug and the second pass is not actually consumed upon re-entry. However, due to this issue players without an additional Remote Raid Pass in their Item Bag may be requested to purchase one to be able to rejoin the Raid Battle.

Issue status: One root cause has been resolved in 0.185. We are investigating further reports of this issue.

Avatars don’t show up properly in raid lobbies
Issue description: We are investigating reports of Trainer avatars appearing incorrectly in raid lobbies. Some avatars do not appear at all, while others may appear as silhouettes or with incorrect textures on their avatar items. Occasionally, players may also see avatars in lobbies from previous Raid Battles. In any case, the player count is accurate when these errors occur and should reflect the correct number of players in the raid lobby.
Issue status: The issue causing incorrect textures to appear on Trainer avatars is resolved in 0.185. We are continuing to investigate other related issues.

Buddy Adventure Related Issues

Issues affecting the “Battle together” heart
Issue description: The “battle together” affection heart is not consistently earned when battling with your buddy in Gyms. There may also be a delay in receiving this heart when earned this way. This bug does not occur when battling with your buddy in other ways, such as battling with Friends or in GO Battle League..
Issue status: Investigating
Poffin bonuses are reset at midnight (local time)
Issue description: Poffin bonuses are reset at midnight (local time) regardless of what time the Poffin is consumed by a Buddy Pokémon.
Issue status: Investigating
Players may not be able to see other Trainers’ buddies during a Shared AR Experience
Issue description: Players may not be able to see other Trainers’ Buddy Pokémon during a Shared AR Experience.
Workaround: First, try restarting the Pokémon GO app before starting a new Shared AR Experience. If the problem persists, leave the Shared AR Experience and wait a few minutes before trying again.
Issue status: Investigating