DeNA has fixed the issue where the message “An error has occurred” was displayed on some Android devices upon starting Pokémon Masters EX, all players will receive 500 non-paid Gems as compensation

Pokémon Masters EX, the strategy and battling Pokémon game for mobile platforms, is now available for download on the App Store (iOS) and Google Play (Android). In celebration of the game’s popularity, special in-game events and rewards are being offered for all players to take part in on a regular basis.

Regarding an Issue That Occurred on Some Android Devices

Regarding an Issue That Occurred on Some Android Devices

An issue occurred on some Android devices in which the message, “An error has occurred” was displayed upon starting the game.

Occurrence Date/Time

October 17, 2021 at 6:00 a.m. – October 17, 2021 at 4:30 p.m.

Note: This error has now been fixed.

All players will receive 500 non-paid Gems as compensation.

Note: We are planning to send compensation for this issue at a later date.

We sincerely regret any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.

Source: Official Pokémon Masters EX site

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