The first-ever Pokémon GO Fest recently took place in Chicago, Illinois, and went through a number of mishaps. Visitors who traveled from far and wide spent hours in the blistering sun, unable to play the game due to massive bugs and server errors. No one felt the heat more than Niantic, the game’s developer, which was shocked by just how much of a disaster the event was.
“Obviously they can’t completely make it up to all the people who have come out to Chicago today, but they want to extend the fact that they’re extremely apologetic and unhappy with the process and the results,” a spokesperson told a small group of press on behalf of the development team toward the end of the event. “So hopefully this is something that we will never see replicated again, learn from this and move on.”
“Just know that the staff here are pretty horrified with the results, so they want to make good as fast as possible,” the spokesperson added, just before Niantic put out a much softer official apology on its website.
“I’m super sorry guys — I’m really sorry especially for everyone who traveled international, East Coast, from all over,” he continued telling press. “So this clearly was not what we were hoping for today. Thanks for your patience.”