Niantic issues formal apology and statement about technical issues during the first-ever Pokémon GO Fest

The first-ever Pokémon GO Fest recently concluded at Grant Park in Chicago, Illinois. For those who couldn’t make it to the event, the entire event was streamed live on the official YouTube and Twitch channels for Pokémon GO. However, the event was met with various problems from the get-go, such as server issues, on-stage booing, technical difficulties and loud chants from attendees like “we can’t play.” To address this, Niantic has released the following statement via the offiical Pokémon GO blog:

Today at Pokémon GO Fest in Chicago, technical issues created problems for a large number of players attending the event. From everyone at Niantic, we apologize to all of the Trainers who came out to Pokémon GO Fest today. Although we were able to solve many of the technical issues, we were not able to offer every attendee a great experience.

Niantic is taking the following steps immediately:

All registered attendees will soon receive an email with instructions on how to receive a full refund for the cost of their ticket. These instructions will be sent to the email addresses associated with your Pokémon GO account.
All registered attendees will receive $100 in PokéCoins in their Pokémon GO account.

Special Pokémon, Eggs, and check-in PokéStops appearing during Pokémon GO Fest have had their range increased to a two mile radius surrounding Grant Park through Monday morning, July 24. These Pokémon and Eggs will only be visible to Pokémon GO Fest attendees who validated the QR code they received when they entered Pokémon GO Fest. Attendees who were unable to validate their QR code during the event can do so through the special PokéStops through Monday morning.

All registered attendees will have the Legendary Pokémon, Lugia, added to their account.

We appreciate the patience of all the Trainers who joined us in Chicago this weekend. We will strive to make sure our experiences are of the highest quality going forward.

—The Pokémon GO team

Source: Official Pokémon GO blog


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