100 non-paid Gems now available to all Pokémon Masters players due to issue with Cakewalk from Clemont & Heliolisk’s sync grid

Read on below to learn more about how DeNA is addressing a recent issue in Pokémon Masters:

Current Issue

Updated: May 24, 2020 at 11:00 p.m.

We have addressed the following issue. Note: Changes will be reflected after updating to Ver. 1.10.0 or higher. The exact time the update becomes available may differ for each player. Note: Please try again later if the update is not available.

Compensation

All players have received the following compensation:

  • Non-paid Gems x100

Redeemable until June 23, 2020 at 10:59 p.m.

Updated: May 24, 2020 at 11:00 p.m.

Issue Details

Cakewalk, the grid skill from Clemont & Heliolisk’s sync grid, does not take effect.

Affected Versions

Ver. 1.9.0 or higher

We plan to have this issue resolved in a future version update.

An additional announcement regarding the resolution will be made after the updated version with the fix is released.

We are currently planning compensation for the inconvenience caused.

More details will be announced once this issue is resolved.

We hope you continue to enjoy Pokémon Masters.

Source: Official Pokémon Masters site

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