Niantic has updated the official Known Issues support page for Pokémon GO. Read on below to learn more:
Known Issues
Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. Please note that this is not a comprehensive list of all issues we are aware of or working to fix. You can find the list of known issues related to GO Battle League here.
To report a bug that isn’t listed here, or get one on one support, please submit a ticket in-app under the Settings menu, or see our article on how to best contact us for different issues.
Last updated: June 29, 2021
Friends page online status sorting does not work.
Issue description: When using the Friends page sorting option “online”, friends who are currently online will not float to the top of the page. Trainers are still able to see which friends are online, but they will not be sorted.
Issue status: Investigating
Issue description: When using the Friends page sorting option “online”, friends who are currently online will not float to the top of the page. Trainers are still able to see which friends are online, but they will not be sorted.
Issue status: Investigating
Trainers are unable to skip through the Raid rewards by tapping the screen.
Issue description: Tapping the Raid rewards screen no longer skips through the rewards
Issue status: Resolved in upcoming release (0.213)
Issue description: Tapping the Raid rewards screen no longer skips through the rewards
Issue status: Resolved in upcoming release (0.213)
Some Trainers can experience significant lag issues.
Issue description: When interacting with the game, Trainers may experience significant delays in responsiveness and slow animations.
Issue status: Resolved in upcoming release (0.211.3)
Some Trainers can experience significant frame rate issues.
Issue description: Trainers may experience significant frame rate drop, resulting in choppy animations leading to increased difficulty catching Pokémon. Additionally, the longer the app is open, the more pronounced this issue may be.
Issue status: Resolved in upcoming release (0.211.3)
The screen will sometimes lock even if the Pokémon GO app is open and foregrounded.
Issue description: Some Trainers will have their screen lock after a few seconds or minutes of inactivity, even while the Pokémon GO app is open and in the foreground.
Issue status: Resolved in release (0.211.1)
Espeon and Umbreon appear on the evolve button at the wrong times of the day.
Issue description: This is a visual bug, if Eevee is evolved during the day, Eevee will correctly evolve into Espeon; if Eevee is evolved at night, Eevee will correctly evolve into Umbreon, as intended.
Issue status: Investigating
The referral milestone for the Kanto Gold medal is not marked as completed for the referring Trainer, even when completed by the referred Trainer.
Issue description: Even if the referred Trainer completes the Kanto Gold medal, the referring Trainer does not have their corresponding referral milestone completed and so does not receive the rewards.
Issue status: Resolved
The event ticket information displayed is sometimes incorrect for certain users.
Issue description: The information on event tickets sometimes incorrectly displays the text for past events. This is a visual bug and purchasing this ticket still successfully lets Trainers access the intended event. This issue sometimes can be resolved by closing and re-opening the app, refreshing the game data in Settings, or uninstalling and reinstalling the app.
Issue status: Mitigation in release (0.211.0), still investigating to resolve
Issue description: The information on event tickets sometimes incorrectly displays the text for past events. This is a visual bug and purchasing this ticket still successfully lets Trainers access the intended event. This issue sometimes can be resolved by closing and re-opening the app, refreshing the game data in Settings, or uninstalling and reinstalling the app.
Issue status: Mitigation in release (0.211.0), still investigating to resolve
Trainers have recurring issues with Adventure Sync on iOS devices.
Issue description: Trainers may experience issues enabling or disabling Adventure Sync, or may experience inaccurate distance tracking.
Issue status: Investigating
Trainer receives an “ERROR_GIFT_DOES_NOT_EXIST” notification when attempting to open a gift from a Friend.
Issue description: Sometimes when a Trainer selects a gift they’ve received from a Friend, the gift disappears and they are given a “ERROR_GIFT_DOES_NOT_EXIST” notification. The gift then disappears from their inventory and items are not received.
Issue status: Investigating
Issue description: Trainers may experience issues enabling or disabling Adventure Sync, or may experience inaccurate distance tracking.
Issue status: Investigating
Trainer receives an “ERROR_GIFT_DOES_NOT_EXIST” notification when attempting to open a gift from a Friend.
Issue description: Sometimes when a Trainer selects a gift they’ve received from a Friend, the gift disappears and they are given a “ERROR_GIFT_DOES_NOT_EXIST” notification. The gift then disappears from their inventory and items are not received.
Issue status: Investigating
Evolving a Buddy sometimes causes the game to crash and get stuck on the post-login warning.
Issue description: Sometimes Trainers evolve their Buddy, and find that their Buddy disappears. This can be resolved if the Trainer is able to add a Buddy from any of their existing Pokémon while the game is still responsive. However, if they are unable to do so, the game will eventually become unresponsive and lock the player into the “Do not trespass” or “Do not drive” warnings indefinitely.
Issue status: Resolved in upcoming release. Please contact Support via this form if this is affecting you and we can resolve it on your behalf.
In-app news displays the incorrect text.
Issue description: The news within the app is not displaying correctly for Trainers.
Issue status: Investigating
Issue description: The news within the app is not displaying correctly for Trainers.
Issue status: Investigating
Source: Official Pokémon GO support page