DeNA confirms issue with the Eggcelerator Pass in Pokémon Masters

Pokémon Masters, the latest strategy and battling Pokémon game for mobile platforms, is now available for download on the App Store (iOS) and Google Play (Android). In celebration of the game’s release, special in-game events and rewards are offered for a limited time.

Current Issue

The following issue is currently occurring in the game.

Issue Details

When using the auto-incubate feature of the Eggcelerator Pass, if an Egg is always kept in the limited-time incubator, which is only usable during an event, the limited-time incubator can continue to be used even after the event has ended.

Occurrence Period

Since July 28, 2020 at 11:00 p.m.

Resolution

We are currently investigating the cause of this issue.

As a temporary resolution, we have made it so that all players can use the limited-time incubator even outside of the event period.

Future Plans

This issue will be fixed in a future version update.

When this issue is fixed, the limited-time incubator will return to only being usable during certain periods.

We are currently planning compensation for the inconvenience caused.

This notice will be updated with more details when the version with the fix to this issue is released.

We sincerely apologize for any inconvenience caused.

We hope you continue to enjoy Pokémon Masters.

Source: Official Pokémon Masters site