100 non-paid Gems now available for all Pokémon Masters EX players due to issue with Electric Terrain

Pokémon Masters EX, the Pokémon strategy and battling title for mobile platforms, is available now on the App Store (iOS) and Google Play (Android). As part of its ongoing efforts to continue supporting the game, developer DeNA is continuing to host various events and release new features on a regular basis.

Current Issue

We have addressed the following issue.

Issue Details

When the field is Electric Terrain, if a status move with the Sleep effect is used by a Sync Pair that has a Passive Skill or Lucky Skill such as Troublemaker 1, the app will force close.

Resolution

This issue has been fixed so that the app no longer force closes under the conditions noted above.

Issue Occurrence Period

Since September 29, 2020

Compensation

All players will receive the following as compensation:

  • Non-paid Gems x100

Compensation Collection Period

Redeemable until November 27, 2020 at 10:59 p.m.

We sincerely apologize for any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.

Source: Official Pokémon Masters EX site

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