DeNA confirms current issues on certain devices when trying to run Pokémon Masters EX

DeNA is continuing to add more events and new features to Pokémon Masters EX on a regular basis. Read on below to learn more:

Current Issues on Certain Devices

Current Issues on Certain Devices

The following issue is currently occurring in the game.

Issue Details

On certain devices, the following issues occur.

  • Issues may occur during the animation sequence for some moves, and the app will force close.
  • Unintended screens may be displayed in some event stories.

Occurrence Period

Since August 31, 2021 at 11:00 p.m.

Resolution

We are currently investigating the cause of this issue.

An additional announcement regarding the resolution will be made after the updated version with the fix is released.

Please send us an inquiry if you encounter the above issues.

We sincerely regret any inconvenience caused.

We hope you continue to enjoy Pokémon Masters EX.

Source: Official Pokémon Masters EX site

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