Niantic has updated the official Known Issues support page for Pokémon GO. Read on below to learn more:
Some avatar poses cause a white screen in Pokémon GO
Some avatar poses cause a white screen in Pokémon GO.
Issue description: Certain avatar poses may result in a white screen and the app must be restarted. This affects GO Battle League Battles, wild Pokémon encounters, Team GO Rocket battles, and Raid Battles.
Issue status: Working on a permanent fix, this issue only affects Trainers on app version 267.1.
Workaround: Changing your avatar pose to the default avatar pose will resolve this issue and you will be able to play normally.
Source: Official Pokémon GO support page
Known Issues
Last Updated: 3h
Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. Please note that this is not a comprehensive list of all issues we are aware of or working to fix. Click the link(s) for more detailed pages about individual Known Issues. You can find the list of known issues related to GO Battle League here.
To report a bug that isn’t listed here, or get one on one support, please submit a ticket in-app under the Settings menu, or see our article on how to best contact us for different issues.
Last updated: April 14th, 2023
- Some avatar poses cause a white screen in Pokémon GO.
- Shared AR Experience will be down for maintenance.
- Adding a friend does not complete some Special Research tasks.
- Coin Bag is not visible after sending a Postcard.
- Some Trainers cannot pair with Pokémon Scarlet and Pokémon Violet.
- Free Gold Box with Gimmighoul Coins cannot be claimed.
- Latios and Latias caught in the wild cannot be transferred to Pokémon HOME.
- Primal Groudon does not reach maximum health.
- Trainers can’t tap “ok” on second sub-medal for Butterfly Collector medal progression.
- Mega Beedrill is not visible.
- See here for details of Known Issues related to Kecleon.
Some Trainers see incorrect or missing visuals when battling.
Issue description: Some Trainers battling may see incorrect or missing visuals if their device has not yet downloaded assets after a new update.
Issue status: Investigating. Please use the “download all assets” feature in the settings menu to mitigate this issue.
Issue description: Some Trainers battling may see incorrect or missing visuals if their device has not yet downloaded assets after a new update.
Issue status: Investigating. Please use the “download all assets” feature in the settings menu to mitigate this issue.
Berries and balls cannot be changed when encountering an Ultra Beast.
Issue description: Some Trainers do not see the ability to change berries or balls when encountering an Ultra Beast in GO Battle League.
Issue status: Investigating.
Issue description: Some Trainers do not see the ability to change berries or balls when encountering an Ultra Beast in GO Battle League.
Issue status: Investigating.
Source: Official Pokémon GO support page
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